Making the Digital Workplace Work


Armless Black Knight kicking King ArthurI recently wrote an article at CMS Wire about how Intranets have been eclipsed by the advent of new tools like enterprise social networks (ESNs). Like the old web, Intranets, and the portals that were often created in their name, didn’t really serve much of a purpose outside a large bulletin board. Efforts were made to make them more useful but without addressing a real need, those efforts often came to naught.

The concept of an ESN works better because it is a place where people can come together and work. I’m not talking Facebook in the office. That is crazy. I am talking something more akin to Yammer. I am talking about taking the break room and moving it online for organizations that are collaborative in nature but may not be co-located.

My good friend Jed Cawthorne took exception to my article. He said Forget ESN’s, Give me a Digital Workplace.

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How NOT to Succeed at Social Media


Turtle on its backFirst off, I’m not an expert on Social Media. I have a lot of experience, have observed a lot, and keep tabs on the ‘best practices’. I have never run a corporate social media strategy or spent too much time analyzing how different strategies impact my effectiveness, though I have consulted on both.

I simply share what I want to share and talk to people. That is the point after all, isn’t it?

Even so, I can see when someone is doing it wrong, even without a critical article being written to clue me in to the problem. Recently I have been watching a company try to get their social media engine running and they are flailing.

FLAILING.

I want to share the what they are doing poorly.

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Moving Past Systems of Record and Engagement


Tom Baker & Matt SmithWhen the terms of Systems of Record and Systems of Engagement were introduced, they were a great way to introduce the concept of expanding social from the water cooler to the digital world. Then a  funny thing happened on the way to success. It didn’t work.

For every success story on the move towards social business, there are more examples where collaborative software didn’t take off. When you sit down and ask why, it becomes apparent that the issue isn’t always that people don’t want to collaborate. They just don’t want to do it in a forced manner.

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Predictions of Pie for 2013


Last year, I didn’t write a prediction post. That is a shame because evaluating last year’s predictions is an easy post to write. Of course, that’s not why I write prediction posts. I usually write them to highlight other predictions that I feel are really good, really wrong, or just plain silly. I then mix in a few creative ideas and Bingo!, instant post.

So without further ado, here is what you can expect in 2013.

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Sitecore Sym NA: Social Connected Deep Dive


Checking out the Sitecore Social Connector. If you’ve been to the AIIM website, you see that we do a little of this. I want to do it better. I’m here to see if we can do it cost effectively. David Morrison is presenting in this session.

  • Version 1.3 was just released and it is a free module (Nice confirmation for ignorant people like myself)
  • Social Brainstorm
    • Simplify visitor registration and authentication
    • Post content to social networks directly from CMS
    • Manage multiple Facebook accounts

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Hyped Tech Lives Only to Solve Real Issues


One of the joys of working for AIIM is attending a wide variety of events. In fact, one of the unexpected joys is is the board meeting.408234_10151195570639391_1800285567_n The reason is it brings a lot of smart people in one room to talk about the Information industry’s direction. Every single person there genuinely cares about the future of the industry.

As a result, we have a lot of good discussions on the drivers moving the industry forward. Last year, prior to my joining AIIM, it was observed that Big Data, Social, Cloud, and Mobile were emerging and important issues that Information Professionals are having to start addressing.

This year, as we reviewed the list to see if the items were still relevant, we turned these concepts on their head.

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