Cutting Edge Technology at this Year’s AIIM Conference

[Originally published on the TeraThink blog]

The Alamo at NightLast month I had the pleasure of going to San Antonio for the 2018 AIIM Conference. As always, AIIM hosted some great conversations and informative presentations. Some of the discussions focused around emerging technologies in the information space, blockchain, and artificial intelligence.

Lots of new technology were discussed in a panel run by Alan Pelz-Sharpe. He and his panelists; Andrea Chiappe, Kashyap Kompella, and Dan Abdul; broke the technologies down and how they impact the world of information management. Alan noted that during his preconference session, a surprising number of people were already very familiar with these new technologies. That is a refreshing realization. Broad understanding in the industry is critical towards creating practical applications with any new technology.

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Talking Agile Content Services at NCC-AIIM

[Originally published on the TeraThink blog]Russ Stalters presenting at January 2018 NCC-AIIM meeting

Recently, I was at the local NCC-AIIM Chapter meeting. Russ Stalters was visiting from Texas and shared the story about how he created a new, 200+ person, data management team for the BP Gulf Coast Restoration Organization. A separate organizational entity from BP, the organization was stood up in 90 days from vision to operation. It was an impressive tale involving massive amounts of information being absorbed and managed in a highly visible environment.

As Russ spoke, it became clear that two of the key lessons were around agile processes and content analytics. It generated some great discussion that took us well past the scheduled time. I wanted to take some time to share some of the highlights.

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Focusing on the Local by Joining the NCC-AIIM Executive Committee

Hanging out at AIIM Nats night w/ (left to right) Mark Mandel, AIIM Vice-Chair Mark Patrick, and dedicated AIIM staffer Theresa ResekI’ve talked a little bit here about the need to improve the local communities for information management. It is an area that ARMA does better than other groups in the industry but their focus and members can be intimidating for those who aren’t records managers. AIIM chapters are a decent alternative but there are a lot of challenges.

For the past couple of years, I’ve been chatting offline with some chapter leaders from both associations, brainstorming ideas, and trying to think of ways to improve the local community. Some of these discussions became more focused when Kevin Parker became the president of the local AIIM chapter, NCC-AIIM. During one of these discussions I agreed to join the chapter’s executive committee.

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Getting Information to the People at AIIM17

[Originally published on the TeraThink blog]

A sign welcoming people to AIIM17Another year and another AIIM Conference in the bag. It was a good year as the industry seems to be slowly coming to the realization that while content is a problem, the solution is to solve the business problem, not necessarily the content problem.

The industry entered AIIM17 with a debate over whether Content Services or Enterprise Content Management (ECM) should be the default name for the industry. The speakers, and attendees, basically uttered a massive, “Who cares?” We are solving problems and learning how to make sure that not just information can be found. Valuable information can be found.

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Information Governance, Moving on from Content

Has Content build holding us prisoner, making us miss the bigger picture?When I dove into the debate on Content Services and ECM, my conclusion was fairly straightforward.

Look at your information flow. Follow it and find new ways to make it flow faster. If you can do that and know where your information is at anytime, you are done.

There is a lot of detail buried under that relatively straightforward statement. Content Services is part of a broader trend in the content management space and is here to stay. It has been here since CMIS (Content Management Interoperability Services) entered the picture almost a decade ago but now people are seeing it as more than a way to integrate systems.

The problem is that ECM (Enterprise Content Management) is still just part of the picture. Even if we use the latest tools without regard to the latest buzz words that define them. If we just focus on the content we are failing to solve what needs to be solved.

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What is an Information Professional?

Beaker from the MuppetsOne thing I heard from MANY people at the AIIM conference was that the concept of an information professional as we understand it was flawed. The claim was that usage patterns of AIIM resources showed that members would join and engage to tackle a single project. Once that project was completed, they would leave AIIM and presumably go do something else that wasn’t information related. John Mancini, the outgoing CEO of AIIM, shared his thoughts on the current information professional in a four post series covering the history, evolution, environment, and future of the information professional.

Experience tells me that the conclusion is incorrect. There are a large number of people who spend careers in the space and dip into AIIM resources only periodically. It is also a conclusion is hard to confirm or deny because once they disengage from AIIM, it is tough to measure what people do next.

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Content Analytics at the AIIM 2016 Conference

[Originally published on the TeraThink blog]

When in New Orleans, this is one of the healthier optionsI attended the annual AIIM Conference recently in New Orleans. As expected, it was a great event with a lot of interesting presentations. I spent a lot of time talking to people, learning what they were doing, how they were achieving success, and hearing about what wasn’t working. I may also have had a beignet or two.

My chief interest was content analytics. There has been a lot of buzz in the industry regarding this capability and I wanted to learn how real it was among practitioners. It seems like a simple concept; Take the classification technology from eDiscovery tools and apply it at the front end of the business process. Instead of reacting, become proactive in analyzing and acting upon content.

I learned that it is going to take some pioneers to make this a reality.

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Pointing AIIM in the Right Direction

Jack's compass from Pirates in the CaribbeanThere are a lot of posts flying around about what information professionals need from an association. My discussion on too many associations seems to have struck a nerve and gotten people thinking. Before I dive into details regarding AIIM, I want to share these posts.

I’m not going to reference the posts moving forward but know that they have, to varying degrees, influenced this post. That said, I had a lot of thoughts on this topic already rattling around in my head. Many of the thoughts below have been shared with other previously as well to test them out.

There are two ways I can share my thoughts. I could rant and rave about everything AIIM is specifically doing wrong. It would get a lot of hits, generate a lot of discussion, and upset the very people who need to read this.

Or…

I can simply dive into what AIIM needs to do going forward. The past is written. The present is malleable. The future is fluid. It is the future that I wish to influence by helping form the present.

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Too Many Associations

A Pie from "Too Many Cooks" spoofWe are currently dealing with a glut of associations in the information industry. In the past couple of years with the addition of:

When you take into account the long history of AIIM and ARMA in this industry, it is clear that the community at-large feels it has needs not currently being met by the existing associations. CM Pros failed after failing to determine what value they could offer, at what cost, and how they could be distinct from AIIM and ARMA.

What does the entry of these new players mean?

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