Keep Your Data in Shape


Congratulations! You are finally tracking the effectiveness of your content and are starting to gain real insights into how people interact with you on your website, social media outlets, and across all of your digital efforts. The data is really starting to pour in, revealing trends that are helping you plan for the next step of your evolving marketing strategy.

As the data piles up, you may start to notice little things. Reports are taking longer to run. Your IT staff is spending more time on performance tuning. You realize that determining the ideal audience for a campaign is requiring as many exclusions as inclusions. Meanwhile, your email bounce-back rate and unsubscribe requests continue to climb.

What is happening is info-glut. Over time, the data piles up and a growing percentage becomes inaccurate, unreliable, or both. While a simple answer is to throw a little more power at the problem and adjust expectations, there are questions that are begging to be asked.

  • Do we care who downloaded a whitepaper three years ago?
  • Is it still relevant that someone visited the site actively nine months ago and then disappeared?
  • How accurate is all that personal information that has been collecting since tracking was started?
  • When you move to a new system, how much of the data do you transform and bring over?

This is where a little Information Governance can streamline your activities from the beginning. Like you would when applying the Principles of Holistic Information Governance to content, you need to assess the data, determine its useful life, and plan accordingly.

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You are Marketing, not Sales


I was trying to catch-up on some of my reading the other day when I came across this article from ASEA (American Society of Association Executives) talking about how We’re All in Sales Now. The article covers the changing roles of the Association staffer and how everyone is now a sales person.

Except we’re not.

We are all marketing. This may seem like a subtle difference, but it is a critical one that needs to be made. The end-game and objectives are different. They need to be measured differently.

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The CIO’s Role in the World of Consumer IT


Hardly a week goes by when I don’t come across an article saying how the role of the Chief Information Officer (CIO) is going to be diminished or that the IT budget is going to move to other departments.

imageThis just seems nuts. In a world where information is growing exponentially, the expert in helping an organization get value from information is going to be marginalized? As I see it, that is dead wrong.

The CIO of the future is going to have to be agile, knowledgeable, approachable, and working in step with every aspect of the business. From experience I can tell you that each business unit isn’t going to wait for their turn. This means that CIOs are going to actually have quality deputies to help out. This implies growth, not the opposite.

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The “Better” Information Professional


Normally I don’t like to post too quickly on a specific topic. This is because I like people to digest the previous post and let it bounce around the net a bit. Today calls for an exception.

As I discussed, I took AIIM’s new Certified Information Professional exam cold. While I did want to judge the exam, there was a second reason for taking it cold. I bet Cheryl McKinnon that I could score higher then her without studying. While I wasn’t overly confident, I figured the odds were even and the conditions of the bet weren’t onerous.

Well, I lost. Cheryl, a vice president of MARKETING, received a higher score. She is the better CIP.

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