Moving Past Systems of Record and Engagement


Tom Baker & Matt SmithWhen the terms of Systems of Record and Systems of Engagement were introduced, they were a great way to introduce the concept of expanding social from the water cooler to the digital world. Then a  funny thing happened on the way to success. It didn’t work.

For every success story on the move towards social business, there are more examples where collaborative software didn’t take off. When you sit down and ask why, it becomes apparent that the issue isn’t always that people don’t want to collaborate. They just don’t want to do it in a forced manner.

Continue reading

Social Media and Knowledge Management


Run for the hills! I just dragged the on again, off again, term of the year, Knowledge Management (KM). For those of you newer to the space, KM has made an appearance every few years and then been torn apart by end-users as the latest KM solution failed to live-up to its promise.

Well, KM is back, but under a disguise. Enterprise 2.0, using the Social Media on Web 2.0 in the business world, enables Knowledge Management. When I took my adventure through Chuck’s Journey, it was like a light bulb clicking on in my head. All of this Social Media tech solves some of the key issues that have plagued KM systems.

Continue reading