BPM

Content, Security, and Standards

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imageI am about to do what I stopped doing several years ago, start paying attention to James McGovern. Why? Because he is talking about several important issues that need to be dealt with in the industry.

Years ago, James and I discussed Security standards around Identity Management, primarily SAML. While my focus on the time was on Documentum, the issues were universal. Since we last interacted online, James has moved on to HP in an advisory role for clients.

Sadly, the issues we discussed are still prevalent in the industry. In fact, these issues are becoming more important with the advent of new players in the cloud space.

Sure, the new vendors support integrations and work with existing Active Directory installations. That’s nice. So did the established vendors. The problem remains, there is no standard way to pass both Authentication and Authorization.

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Tradition in the Enterprise

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imageI just want to say, I love traditions. They make so many things wonderful. My son is named after his grandfather just like my father and I. Auburn screams War Eagle! as our battle cry during sporting events, or just when we want to greet a fellow alum.

The thing about traditions is that they need to exist for a reason. In the above examples, remembering those that made us who we are and providing a means of unifying a diverse group are two good reasons. All traditions have a reason when they are started, but do those reasons apply years after the fact? More importantly, do they even have a place in business?

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It’s 2012 and We Are Still Working on Process

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There are two great frustrations in my overall career. The first is that there is more unmanaged content now than there was when I started. The growth of Content Management just isn’t keeping pace with the growth of Content.

The second is the fact that we are still trying to automate the same types of processes now as we were when I first started in this industry in the 90s. My first project was a Correspondence Management System. Call it a mail room solution or whatever the latest slang dictates, the problem is the same one I was talking to a large agency about solving in January!

People are asking me to speak on Process and why projects go wrong. Cloud and mobile are dropping as stand-alone topics. They are becoming part of the discussion around how to solve the old problems with addition of these new tools.

Reinforcing the issue are a few fun facts from some recent AIIM research:

  • 45% of scanned documents are created digitally
  • 77% of invoices that arrive as PDF attachments get printed
  • 31% of faxed invoices get printed and scanned again

Depressed yet?

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EMC World 2008: Building Composite Applications with Documentum Process Suite

Running into all sorts of old colleagues and friends. Seen others that I am going to have to flag down soon. Anyway on to Kenwood Tsai and Harish Rawat of EMC.

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