ECM, SOA, and Bees

I am glad that Billy responded to my earlier post critiquing his article for AIIM. I meant it to be constructive, and I wanted it to lead to further discussion. It was a difficult post for me to write because I respect Billy and didn’t want to alienate him. It seems he gave me the benefit of the doubt, at least in print, and for that Billy, I thank you.

The funny thing was that when I read the name of his post, Poking the Bee Hive, I was watching a Dr Who episode featuring a giant wasp. Weird stuff.

I’m going to bypass the editorial stuff discussion for the most part. That is a matter of opinion and Billy had a co-author and editorial staff to answer to when writing the article. Like Billy, I want to focus on the intersection of Enterprise 2.0, SOA, and ECM. That is the meat of his article and the part that can actually lead to greater understanding on everyone’s part.

So while I wait for Billy to start his side of the discussion, I will poke the bee’s nest some more.

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Billy Cripe on ECM and SOA

I had two thoughts competing for my next topic. It being late in the day, I decided to pick the one that would be the easiest to write as all I had to do was read an article by someone with whom I typically agree and compose a simple post.

I chose poorly…

Billy Cripe has just had an article published in the May/June edition of AIIM E-DOC. I was excited. I usually see one or two articles in each issue that catch my interest, but I am always underwhelmed by the content. I wasn’t this time, I was just disappointed.

It All Falls Apart

I want to start with the simple disclaimer. I respect Billy and I firmly believe that we have the same vision of ECM 2.0 and where it is going. He always has seemed to have a firm grasp on all the relevant technologies. That didn’t really change after reading his article. I am disappointed in the way he delivered the message.

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EMC World 2008: Web 2.0 and Interactive Content Management

Thoughts on Day 3 will be coming later. Depending on my Internet access today, I may just do one big conference wrap-up later. It is always a strange day on Thursday as people start flying-out and more people are a little wiped out from the final party, though not as much this year, but that is another story. In the meantime, let’s see what Brian Quigley, Product Manager for the Interactive Content Group. The rest of the title is “What are the New Ways that Customers are Working with their Rich Media”.

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Web-Centric Content Management

For the past few months, I have been popping in on the Infovark blog. For those that aren’t aware, they are creating an application for the Enterprise 2.0 world. From reading their various posts you can get a fair idea of what they are creating, at least conceptually. I’m not going to go into that, as I may be off and you should check the site out if you are that interested.

What made me decide to comment was their conceptual approach to managing content. It is refreshing and clean. I’m not sure how it will work in the wild in many corporate environments. There are a lot of details that I don’t know yet, so I’ll be optimistic.

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Social Media and Knowledge Management

Run for the hills! I just dragged the on again, off again, term of the year, Knowledge Management (KM). For those of you newer to the space, KM has made an appearance every few years and then been torn apart by end-users as the latest KM solution failed to live-up to its promise.

Well, KM is back, but under a disguise. Enterprise 2.0, using the Social Media on Web 2.0 in the business world, enables Knowledge Management. When I took my adventure through Chuck’s Journey, it was like a light bulb clicking on in my head. All of this Social Media tech solves some of the key issues that have plagued KM systems.

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Conversational Collaboration at EMC

Thought I would let me next post on security in ECM percolate for another day and share something that Jed found. He found a second blog by Chuck Hollis chronicling EMC’s adoption of Social Media as an Enterprise 2.0 effort. The blog started in August, so I started reading there as Jed recommended. I’m going to chronicle my adventure through his blog.

These are posts that I found particularly insightful or useful. If you don’t have time to read the whole sequence, you can jump around.

  • Why Me?: Chuck starts with a simple introduction to himself, explaining why he is leading the initiative and his initial strategy in getting started. My favorite line is, I had to informally recruit (hijack!) a few people who were as passionate on this topic as I was becoming, especially during the formative stages. Having recently started leading a few initiatives in my own company, I like the accurate portrayal. The key is to recruit those that will contribute, but may have been hesitant to volunteer due to various reasons. I’m trying to make sure that they get credit and rewarded for that work so they are still willing in the future.

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