Quick post, but I wanted to share a couple of things….
So the statement that I heard that started the downward spiral at EMC World/Momentum, was one word (technically 2, but “of” doesn’t really count) off. That is, what I told people I heard is what I thought I heard, but I missed an important word. Here is the quote:
What most of you did who are using ECM was building Case Management.
I didn’t hear the word “Most”. As some with EMC insisted that wasn’t what Mark said, I didn’t include that statement in my initial post. The goal hasn’t been to cause a riot, but to provide feedback. Mind you, this “revelation” doesn’t change the message that followed or the product family being called Intelligent Case Management, but it set the frame of mind. Mind you, the statement is still not true for me, but it isn’t definitive. He could easily be 51%, 80%, or 99%.
Here is the keynote in five parts. You can view the quote itself in Part 2, at the 7:20 mark. You should watch the whole thing though and not focus on any single line. I was just trying to get the quote right.