Keeping Your Content Alive, With or Without SharePoint

Last week I called SharePoint a legacy system and that there were many document graveyards/coffins out there built upon SharePoint. I also said that SharePoint was just the latest Content Management system to host document graveyards. This lead to an entertaining discussion as well as related articles by Ron Miller questioning the point of Content Management and Billy Cripe discussing the need for a new focus for Content Management Systems.

Before moving forward, I want to clarify. I was not slighting SharePoint. If anything, it was a recognition of what SharePoint has achieved as a legitimate Content Management system.

Let’s now take a step back and look at keeping Content alive.

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What ECM Vendors Can Do for Case Management Solutions

image I just wrote on why we need Content Management for effective Case Management.  It really is more of a background into defining the challenges.  Now I am going to focus on how Content Management vendors can help solve this problem.

This is a little like closing the barn door after the horses have escaped.  Most of the vendors out there have announced Case Management strategies.  After my comments on EMC’s approach, many have felt that I thought that Content Management vendors should stay out of Case Management.

That is completely wrong.  They need to be involved.  So lets talk about the how…

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Why Case Management Needs Content Management

One thing that I have observed in the last month or so is that people think that I either don’t understand Case Management or think that Content Management vendors shouldn’t be messing around with Case Management.  Well, both those observations would be wrong.

I thought I would take a moment to share some of my Case Management experiences and why I think that Content Management vendors NEED to be involved in solving the problem.

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Composite Content Applications, Dispelling the Case Management Confusion

I’ve been working on a cool post about some positive content technology coming from EMC, but that needs more time to gel as I play with the tech, so I’m following-up with a post about where some of the focus on Case Management within EMC’s Information Intelligence Group (IIG) originated.

During Rick’s keynote at EMC World last week, he stated that Composite Content Applications (CCAs) were equivalent to Case Management.  At that point, I had my second “You gotta be kidding me!” moment of the conference.  It helped solidify the feelings in my analysis of the “strategy” at IIG.image

In later conversations, I learned that line of thought came from Gartner.  At first it was a guess, but then it was confirmed.  I decided against covering this point in my previous post because I hadn’t read the source material, and I didn’t want to accuse EMC falsely.

Well since then, I’ve gotten to read three reports on the topic, and I can say that EMC got it wrong.  The reports I read are:

Let’s look at the reports briefly, starting with the list of ten.

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Vision, Strategy, Tactics…1 Out of 3 for EMC

I came to EMC World with a few goals, foremost of which was to see if EMC had a vision for Content Management.  Ten years ago, the vision was ECM.  That vision drove the industry for a decade.  Now people are looking around and asking what is next.  They are looking to the leaders in the industry for answers.

EMC had no answers to give, at least publicly.

I talked to a LOT of people all week.  I talked to customers, partners, and employees of EMC.  I bounced ideas, I listened to impressions, and I sought to make sure that what I saw, or thought I saw, wasn’t just me…

…and it wasn’t.  Not by a long-shot.

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Content-Enabled Applications in the Age of CMIS

Craig Randall recently posted how he was presenting on Building Content-Enabled Applications at EMC World, at least until he was downed by injury.  Regardless of his injury, this is a topic of great interest to me and I had a few conversations over the past year with him on the topic.  I wanted to chime in on his post to both amplify it and see if we can get some dialog going in advance of the conference.

What is a Content-Enabled Application?

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