Information Governance, Moving on from Content


Has Content build holding us prisoner, making us miss the bigger picture?When I dove into the debate on Content Services and ECM, my conclusion was fairly straightforward.

Look at your information flow. Follow it and find new ways to make it flow faster. If you can do that and know where your information is at anytime, you are done.

There is a lot of detail buried under that relatively straightforward statement. Content Services is part of a broader trend in the content management space and is here to stay. It has been here since CMIS (Content Management Interoperability Services) entered the picture almost a decade ago but now people are seeing it as more than a way to integrate systems.

The problem is that ECM (Enterprise Content Management) is still just part of the picture. Even if we use the latest tools without regard to the latest buzz words that define them. If we just focus on the content we are failing to solve what needs to be solved.

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ECM, Content Services, or Just Doing It?


"It's deja-vu all, all over again." - Yogi BerraRecently, Gartner issued a note announcing The Death of ECM and Birth of Content Services. This has been met with several, mixed responses. Many pointed out to Gartner that many of us have been talking about this for years. I wrote a post on Content Services, Not ECM back in 2013. Going even further back, the concept of Content Services is core to Content Management Interoperability Services. In 2009 I outlined the three fundamental use cases for CMIS, or any content service.

I could spend all day linking to old posts but I want to take some time to bring something new to the discussion. A lot has changed over the years and perspectives have been refined. The last few days have seen my mind wandering and debating this whole topic in my spare, and not so spare, time.

Let me sum it up for you, it is a false dichotomy. Enterprise Content Management (ECM) is not a thing you buy. It should not be taken into isolation. Content Services is useless as a replacement as it is completely different.

Let me break this down.

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Talking Business Solutions in Russia


In my last post, I talked about my trip to Russia. I was there to speak during the opening session of the ECM Ecosystem conference being put on by the Russian edition of PC Week. I thought I would share the English version of my presentation , The Shift to Business Solutions, and some of the related discussion that occurred during the panels.

Picking a Trend

For my talk, I was asked to highlight trends in the industry. While I mentioned the obvious candidates (Social, Mobile, Analytics/Big Data, and Cloud) in my talk, I chose to focus on the continuing shift towards Business Solutions. While not as obviously sexy as the others, it is one that is making Content Management easier to manage and handle.

I also picked this one because this is a trend that every organization can benefit from immediately. It is a focus on how to implement and execute Content Management, not how the concept needs to evolve.

After spending the week there, I was sure that I had chosen wisely.

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Why We Don’t Have an Enterprise Data Management Problem


Finally pulling out the analogy to end all analogies in the argument of whether or not Enterprise Content Management is dead or alive. Honestly, it never existed and we need to focus on Content Services. Dan Antion, an AIIM Board Member, disagrees with me. While I never let someone disagreeing with me slow me down, Dan is a smart guy and a friend. When he feels that ECM is alive and real, I pay attention.

I have one question for Dan. How is his Enterprise Data Management system working out?

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Content Services, Not ECM


Recently I’ve been trying to walk a narrow path. I have all but pronounced Enterprise Content Management (ECM) dead, and yet I have expressed a belief that Content Services need to be embedded into business applications.

The question is two-fold. How can you serve Content Services without a platform? Isn’t that ECM with a different name?

Yes and no.

Let’s dissect this apparent contradiction.

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