Agile Enablement

Making Information Management Work in Our Digital World

[Originally published on the TeraThink blog]

These filing cabinets have a lot of information to digitizeOne of our core solutions at TeraThink is Information Management. It is a term that we, and the industry, use to encompass a large collection of skills and expertise centered around content and information. Information Management is also a critical part of everything organizations do every day.

How do we define that collection of skills? Stated from a high level:

Information Management (IM) is a strategy for the coordinated management of all information throughout an organization, allowing for people and systems to find and use information from within any business context.

The goal is to provide people the right information at the right time and be confident that nothing is being overlooked. We make sure that information flows as needed between every system and process. Whether we are talking about governance, content, or digital transformation, IM is at the heart of every project and sets up long-term success for our clients.

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Leveraging Open Source and the Cloud for Your Open ECM Platforms

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[Originally published on the TeraThink blog]

We’ve been talking about how to leverage open APIs to connect content-centric solutions together. The goal is to leverage the success from deploying point solutions without creating the numerous silos that typically accompany that approach.

The question that arises is what kind of platform providers are incented to create and maintain open APIs? Any vendor can claim to have an open API. Unless supporting those APIs long-term is core to their business model, those APIs may vanish or become closed in the future. While any enterprise content management (ECM) vendor may have open APIs, open source and software-as-a-service (SaaS) vendors are the ones whose business depends on open APIs.

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The Open ECM Platform

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[Originally published on the TeraThink blog]

There has been talk of creating enterprise content management (ECM) platforms for years. They typically do not live up to the hype or expectations. The upfront investment typically required dooms most projects before they deploy their first business solution. It has reached the point where if an organization wants to implement ECM I typically walk away if I cannot persuade them otherwise.

That doesn’t mean that the need for ECM platforms don’t exist. Given the ever increasing creation of content today, it is even more important to be able to rapidly solve content-centric problems without creating numerous content silos. What is needed is an alternate approach to gaining the benefits of an ECM platform without forcing a big-bang approach to ECM with its large upfront investment.

The answer is to pick an ECM system the same way an organization picks a database system. Choose based upon the system’s ability to scale and meet the needs of the organization. An open API (application programming interface) allows the exposure of content services that can be used to add content capabilities to other applications and to build new solutions. Being open allows an organization to move forward without worrying information being bound to that system forever.

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Stop the Closed Content Silos

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[Originally published on the TeraThink blog]

It starts simply enough. Your company needs a system for managing its contracts process. The finance department goes out and purchases a contracts system. Being forward thinking, they pick one that is cloud-based so they don’t have to maintain the infrastructure. Things are going well until…

  • The ability to track supporting documents from within the system is identified shortly after launch
  • After finance loads supporting documents, those documents are now stored in multiple locations
  • Nobody knows which version is the current version any longer
  • Groups outside of finance need access to the contracts but licenses are limited
  • Contracts need to be linked to their CRM and ERP records but nobody can figure out how

The contracts process may be working well but information is trapped in a system that is closed-off from the rest of the organization. The only way to have information everywhere it is needed is to duplicate it which leads to complications in managing information.

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