One thing I’ve been doing a lot of recently is observing the rise of Information Governance. It is eating all the bandwidth that Enterprise Content Management (ECM), Information Management, and Records Management have historically consumed. All the same players are involved; each trying to make a name for themselves.
As I participated in today’s #InfoChat, I quickly realized that the exact same chat could have taken place 10 years ago. Just substitute #ECM for #InfoGov and it would fit. There were no “new” ideas presented, just slight twists on the same concepts that have been pushed for the last 20 years.
We get it. Success requires “People, Process, and Technology.” How about telling us how those factors should behave and work together? What new technology might help smooth processes to make people’s live easier?
TELL ME SOMETHING NEW!
Yes, metadata is important. Do you know something else? People hate filling metadata out. Beyond a title and a couple clearly important fields, they won’t touch it. If they don’t think it will help them find it, they don’t want to do it. You can’t force them. If you try, they’ll bypass your system.
How well will your beautiful metadata standard work when the information isn’t even in the system?
The industry has to take everything that has been tried up until now and file it under “What Not To Do” and move on to something else.
If it hasn’t worked by now, it isn’t going to work. You will never “train” everyone that would need training for the old ways to work. We have to try things differently or in 10 years some upstart from Silicon Valley will have eaten the existing industry for lunch.
Actually, that is a pretty good idea.
If you are one of those upstarts and want to know what not to do as we figure out a new way to solve the problem, give me a call. I’m available.
[Note: I’ve shared ideas on this blog and twitter. They may not be the right ones, but the are new.]