[Originally published on the TeraThink blog]

A common refrain that I hear is the statement, “I need a new content management system.” I often nod in understanding because most organizations have challenges with their current systems. Understanding that you have a problem is a great first step in determining a solution. It is during the second step of the procurement process when organizations introduce problems.

Skipping the Why

Most organizations skip over the why phase. They may automatically define “the why” as their system is broken. This overlooks many possibilities. Was the software implemented correctly? Were people trained? Has the system been maintained? Are there processes in place to modify the system as the organization evolves?

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