When visiting a local company last month, I was given a glimpse of their requirements for their new Knowledge Services Framework vision and requirements. It was inspiring and incredible. They had mapped all the functions that they perform, identified existing systems that matched, and then had measured each of them to the following vision.
Here is their requirements as presented. The highlights are theirs.
leverage consumer applications proven to augment existing work processes (parity plus)
specifically targeted to business requirements and opportunities
access with only a browser and an internet connection
no reliance on proprietary systems or technology
development based on open industry standards
built upon a semantic web framework
embraces and enables BYOC model
no operating system dependency
provides web service capabilities
tuned options for mobile devices
no browser dependency
no net cost increase
no desktop footprint
100% cloud ready