Six Years of Pie

You may not know it looking at my last two months of activity, or lack of it, but I’ve been writing, tweeting, and generally being loudly opinionated for the past six years. What started as just a way to vent my opinion over the direction of EMC/Documentum has become a platform for trying to push for change in the industry.

Thing is, the change is here. This June I’m going to pull my best Howard Beale and I’m going lay out why things are changing and why we can’t act as if it isn’t or that we have control.

But before all that, let’s review what has come before.

Continue reading

Future of the Cloud, Suite or Best of Breed?

The last few weeks have been very interesting. Oracle held their annual conference, followed by SalesForce, and then Box. It was a good time to be in San Francisco as you had three distinct approaches to helping the Enterprise.

  • Oracle, for all the jokes around them “discovering” the cloud this year, offered a story about their tight stack of hardware and software.
  • SalesForce announced Chatterbox which makes Content Management a native feature to their platform.
  • Box announced new partners and new tools for integrating Box with all sorts of other cloud-based applications.

What you have are two suites and a best of breed approach. A recent NY Times blog post on Open vs Closed covered the two approaches well. What is the right choice? What is the future?

Continue reading

Records Management and the Cloud

imageIt should be obvious to you if you’ve spent any time on this blog that I firmly believe the cloud is the future. It solves so many of the stumbling blocks and time consuming tasks that people face during implementations and ongoing growth that it is silly to think of a different future in the face of overwhelming volumes of information.

Still, things aren’t perfect in the world of the cloud. As of this writing, there is no system with solid Records Management (RM) capabilities. Sure, some older vendors offer hosted solutions but those aren’t cloud solutions, merely hosted.

The reason for this is two-fold. The first is that the current crop of cloud vendors are growing fairly quickly without RM features. The second, the calling card of vendors like Box is simplicity and Records Management is traditionally not simple.

The first reason is going to fade over the next couple of years. Before that happens, how do cloud vendors address the second issue? How do they make it simple for the users?

By changing the equation.

Continue reading

Cloud May be Easier but Do Your Homework

imageAt this point, just about everyone acknowledges that the simplified, cloud-based Content solutions like Box and Syncplicity are here to stay. There is a place for them in the Enterprise world and that place will grow as their capabilities grow.

What I’ve been hearing and seeing is a repeat of what I’d like to call the SharePoint Experience. People would just role SharePoint out because it was easy and expect everything to work. As we all now know, that wasn’t always the case.

Content Management, when done in a way to do more than just replace a file share, requires planning. It requires Change Management aspects to be considered. The impact to the business processes needs to be planned. Old content has to be migrated.

imageWhen SharePoint hit it big, this didn’t happen. Technicians just implemented it without considering the need to understand Content Management. Now, it is a different story.

As these new offerings are purchased and deployed, I’m seeing a lot of the same things. Instead of IT, the business users are leading the efforts. Sure, they don’t need to create an architecture or determine what customizations are needed, but they still need to plan.

  • How are we organizing content? Are we going to rely on tagging? Do we need to establish a simple Taxonomy?
  • What are we going to do about existing Content? Do we migrate or leave it as is? Are we bringing any structures from the old system over?
  • How do we integrate our business processes?
  • Speaking of integration, what about our other business systems?
  • How are we providing documentation, training, and support to our users?

These are common issues in Content Management and with a cloud-based system they may be simpler questions to answer.

The key to answering these questions is knowing that they need to be asked before the project starts.

Checklists of things to do aren’t going away, they are just getting shorter. They are becoming simplified but still require knowledgeable Information Professionals to lead the effort.

The goal of these cloud-based Content Management solutions is to take the simplicity of file sharing and add the functionality of Content Management. We all need to make sure that the result of this combination is the best of both worlds and not the worst.

Mobile and The Convergence of Personal and Work Life

While breaking bread with a Box employee, Chris, last night, I had a revelation. Historically I’ve really only consider three types of workers that need a complete set of business tools on their mobile device.

  • Road Warriors: These people are never at their desk. Even if they don’t travel, they are always running between meetings at various locations.
  • Silicon Valley: Mobile is cool, we are cool, we have to use mobile. Doesn’t everyone use it?
  • Mobile Cult: They don’t live or work in Silicon Valley but they want to be that cool. Not only do they like to use their mobile device while at their desk, they carry it everywhere to show people. Have you seen their cool light saber app?

The point being that for the everyday worker, mobile computing was for our personal lives. Facebook, Twitter, Instagram, books, games, and anything else to keep us entertained. Mobile work consisted mostly of emails and taking pictures of whiteboards.

The thing is, a funny thing has happened during the mobile revolution, our personal and work lives started to blur together into a single existence.

Continue reading

Box, Syncplicity, and EMC

imageThis post has been a long time coming but it really took me a while to come to grips with all the implications of the Synplicity acquisition, and there are many. (Plus there is this whole day-job thing with AIIM). There are really three angles to take when looking at the acquisition.

  1. What this does for EMC’s Content Management cloud strategy?
  2. What this means for EMC’s technology stack?
  3. The impact on the nascent cloud-based Content Management space?

Without further adieu, let’s dive in and see what we can figure out.

Continue reading

Debating the Future of Content Management at AIIM 2012

imageBack before either Cheryl McKinnon or I were considering bringing our skills to AIIM, we submitted a proposal to this year’s AIIM Conference to moderate a panel on the Future of Content Management. For this discussion, we decided to bring representatives from the traditional, open source, and cloud-based Content Management worlds onto the same stage.

As a result, we have the following on the stage:

Pretty exciting group there. I have laid out some rules that we’ll be enforcing in the debate.

  1. No Selling: This is vendor solution approach versus vendor solution approach. Each speaker represents their entire Content Management vendor area, not just their own companies.
  2. Speak Ill of No Vendor: To be honest, if they want to say something negative about themselves, they can. If they want to say something bad about one of the other vendor groupings, that works as long as it is generic.
  3. No Speeches: Hoping for a discussion, not a few rehearsed viewpoints.
  4. No Selling: Or did I mention that already?

To warm things up, I asked them some questions to set the stage for next week. In addition, if you have any questions you’d like to submit to be put to the panel, add them to the comments below. I will be writing a follow-up afterwards to capture the debate.

Continue reading

Nuxeo World 2011, A Healthy Start

I had the pleasure of flying to France to speak at the second Nuxeo World last week. While my primary purpose was to deliver a quick little keynote on Content Management Trends (slides and CMS Wire article), I had ulterior motives:

  • Where are they going?
  • Do they know Records Management?
  • Are they capable?

I had enough of an answer on each question to enter into a partnership with Nuxeo, but this was all about long-term planning and strategy. I thought I’d share what I learned while letting them learn that there are pros and cons to the publicity that they get by working with me, just ask EMC (who has accepted the balance).

Continue reading

Taking the Measure of Box

A few weeks ago, Box held their first conference, Boxworks, in San Francisco. I was originally planning to attend but events conspired to keep me away. Still, I feel it is a good time to step back and look at where Box is, ask where they are going, and generally see where things stand.

Simply put, Box is doing well. Some felt that the conference served as their coming-out party. Since the conference, Box announced the finalization of a round of funding worth $81 million that they mentioned during the conference and are looking at expansion of their capacity. Box is taking a lot of mindshare and some market share as well.

But is it deserved?

Continue reading