The AIIM Website Tribulations


If you’ve been to the AIIM Website recently, you may have seen this message:

Thank you for your patience as we undergo a major system migration to improve the services we bring you. We ARE available to assist you if you encounter any problems.

While a majority of the issues have  been resolved, the message is still there until I am 100% sure that every open ticket is unrelated to the migration.

What migration do you ask?

The one I hinted earlier this year when I talked about AIIM’s Website Performance. The migration is part of our long-term plan to improve the services we provide to our members.

The future is here but the ride has been bumpier than expected.

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AUDC13: netFORUM Enterprise Roadmap


I’m happy and sad about this session. I LOVE having the Roadmap session starting a conference off on the right foot. On the other hand, not a big fan of a conference starting on a Sunday. Blows a whole weekend and there are some people to whom taking Sunday as a day of rest/worship is still important.

The speakers are Don Prodehl (VP Research & Development) Darryl Hopkins (Director R&D/ Product Manager), and Craig Dellorso (Chief Customer Officer).

Notes:

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Deeper Into Associations, Pie at AUDC


This week, or at least for half of the week, I am at the Avectra User and Developer Conference (AUDC) in Orlando this year. Avectra is the platform that AIIM chose as our core Association Management Software (AMS) platform. As the Chief Information Officer (CIO) of AIIM, I pretty much need to make Avectra my priority. Everything works off of it.

I have no idea how I’ll share my experience between twitter and here at the Word. This is my first time so I’m not sure how the muse will possess me. Regardless of the outcome, I wanted to let everyone understand what I’m doing.

In case I decide to publish raw notes, I wanted to share this disclaimer for those that are unfamiliar with my style. Enjoy.

All information in this post was gathered from the presenters and presentation. It does not reflect my opinion unless clearly indicated (Italics in parenthesis). Any errors are most likely from my misunderstanding a statement or imperfectly recording the information. Updates to correct information are reflected in red, but will not be otherwise indicated.

All statements about the future of Avectra products and strategy are subject to change at any time due to a large variety of factors.

You Can’t Sell a Platform to Users


imageBeen working on building a new, solid, backbone for AIIM’s information since I joined as CIO. We finally reached the stage for detailed demos last week. While extremely time consuming, it was also extremely educational.

One of the things I hadn’t expected to be so obvious is the right and wrong way to demonstrate a solution built upon a platform. In fact, the dichotomy was so severe that almost every person not giving the demo commented upon it.

I thought I would share the two approaches that we witnessed and then relate it back to the Content Management industry of the last 10+ years. Before I get into that, I’ll provide some context in the form of the project background.

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