Forrester’s Mobile Collaboration Wave Wipes Out

Angry Birds To Nest On Consoles With A Focus On MultiplayerI always like looking over a new analyst report. While I don’t always put much faith in where the dots are on the graph, I can always count on:

  • Nuggets of information that I can re-use
  • A few comparatives that I can leverage later

Forrester has usually been pretty good. They list the categories and share the scores. While I don’t always agree with the weighting of the scores, it is always interesting.

Now I have an exception to prove the rule, the Mobile Collaboration Wave. It was, in short, nearly useless. I think the tone was set with these quotes:

We included vendors in four collaboration categories: document-based collaboration, webconferencing, videoconferencing, and activity streams.

We evaluated only the mobile characteristics, not the collaboration category features.

To sum up, they reviewed a lot of different products as tightly related as everything under the “Enterprise 2.0” banner and didn’t evaluate how well they actually worked.

Who makes a decision based upon functionality anyway? Who needs it? I’d rather have cool mobile apps than functional ones any day! Based upon Forrester’s criteria, if Rovio added chat in Angry Birds to allow people to collaborate on how to kill those pesky pigs, Rovio might have done quite well.

What Can We Learn?

Not much. You first need to dissect the report to compare vendors that actually compete on some level. My interest was in document-based collaboration. Evaluated were Box, Dropbox, SugarSynch, and Google.

They reviewed the current offering and the mobile strategy. The thing is, when they evaluated the Current Offering, 20% of the score was the Apple App Store review and 45% was how many devices they had options for use.

When you look at the scores, I see very little that I can use. If I’m looking for something for my company, Google and Box are the likely answer given their higher Security and Administration scores, but I need to sit down and do a full evaluation. As a consumer, I learned nothing, but this report isn’t aimed at normal consumers.

If you look at the overall Wave placement, Box gets the win, but at this moment, I’m really hard pressed to figure out what they won.

(Thank you Box for allowing a free download. You can download as well, but save yourself the effort.)

2 thoughts on “Forrester’s Mobile Collaboration Wave Wipes Out

  1. This might have just been a summer day analysis. In other words the sun was shining, the lake was warm and the drinks were cold. I agree that the reports are usually very good, but I have read my fair share of gobbledegook


  2. As always, a great and insightful post, to which I mostly agree. In this case, superlative. Analysts reports usually do have some value, though you have to take the ratings with a grain of salt. I have not read this Forrester report, but if your description is accurate (and i have no reason to think otherwise), then, what were they thinking? What agenda were they pursuing in putting out such a useless report?


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