I’m a little torn here. It is an important piece of research and of value and all that, but…
- Those in the Leaders quadrant frequently aren’t leading.
- Too many people look at the report and research the market no further.
- Enterprise Content Management cannot be bought. It is a strategy. I can buy a Content Management platform or suite that supports my ECM strategy, but I cannot buy ECM.
Of course, it is full of useful/interesting facts, so let’s dive into it…[download a copy from Hyland Software.]
The first thing I did, like a kid digging into their Christmas stocking, was look at the chart and compared it to the old chart. Gartner tells you not to do that, but that just makes me want to do it more. It is important to remember that how Gartner rates companies changes from year-to-year, so movement isn’t necessarily indicative of how a company is doing.
One last note, better positioning in the Quadrant does not mean that it is a better solution or that it is better for you.
- Hyland Software jumped into the leader quadrant. SaaS/CMIS. Congratulations to Hyland. Let’s see what they do with the recognition.
- Last year, the traditional leaders where separated by ability to execute, but not in vision. Not so this year. They are no longer grouped together. Oracle has the best “vision” score, followed by, get this, Microsoft….
- That’s right, Microsoft and Oracle are arguably the best positioned in the report. Microsoft, as an established company, will always score well in the ability to execute. The vision for SharePoint, especially when you listen to the marketing. To be honest, the other longer-term established vendors should be a little ashamed to be falling behind.
- SpringCM hasn’t moved much. Not a good thing for a SaaS vendor. They should be able to do a little better. They have been focusing on delivering solutions and not a platform. It is a nice revenue approach, but it doesn’t seem like it will lead to future leadership.
- There are a lot of companies scattered on the left, but that is the low-vision side of the quadrant. This is actually important as the industry starts to transform for the future. I feel that the difference between the Niche players and those on the right is going to widen if those companies don’t act soon.
- Along those lines, Perceptive Software is listed as the lone Challenger, though Laserfiche is pretty close. Neither rated well in Vision and that is important. In fact, once a company has a minimum level of execution capability, Vision is critical unless you are planning on changing vendors in three years. Why would you plan on that?
- HP is gone, on purpose. They are a Records Management vendor now.
Okay, going to read last year’s post on the 2009 Quadrant and this year’s report in detail before hitting the next section.
Pulling the Real Value
Okay, more notes on the report as I have dug deeper.
- Nuxeo and BOX.net both get a mention, but neither qualified to be included. Having been tracking both for a while, I expect both of them to get out of the Niche quadrant faster than those already in it. They have the Vision to get there.
- There are now “four worlds” of ECM. They are Transactional CM (think CMS+BPM), Social CM (Collaboration), Online Channel Optimization (evolution of WCM), and CM as Infrastructure (think Cloud and Services). These are good divisions for the most part, though I think that to be good at the first two, you need to think about creating that solid platform.
- There are example vendors listed under each of those worlds, some listed twice. The thing that grabs me, EMC wasn’t listed as an infrastructure example, and Microsoft was. Really? SharePoint is a development platform, but I wouldn’t call it an ECM platform. There is some reference in the example of integration with enterprise information management practices, so maybe that is the factor, but it still seems off.
- There is a reference to Content Analytics as a key topic for the next year. Let’s just chalk that done for the next several years until it is as common and reliable as checking content in and out of the repository.
That wraps it up for now. To be honest, I could riff on many of these points for individual posts, but I think I’ve rattled on long enough.
For some other solid thoughts, checkout the initial article over on CMS Wire.