The other week, AIIM hosted one of their InfoChats on twitter. The topic was the Value of Information. We skirted the actual answer and failed to deliver on the actual topic. We spent a lot of time talking about cost and not value. Chris Walker wrote an excellent piece on the challenge we faced during the chat over on his AIIM blog.
Why did we have so much trouble? I posit because Cost is easy to quantify, Value is not.
Value varies based not only upon the actual Information, but on the Consumer and the Context of the Information.