A few weeks ago, I talked about the Future of Content Management and then a week ago I talked about What ECM Needs to be Today. I wanted to continue the thought process and talk about what clients need from their ECM vendors today. It isn’t just new features or learning how awesome they are compared to other vendors. What most clients need is help getting the most from their system, today. The twist is, the systems out there are almost never the latest version.
I’m going to use EMC and their Documentum suite as an example. The needs of the users are the same across all products, so don’t assume that these needs are specific to EMC.