Folders, A Nutritious Part of Your Content Management Diet


Sean Hederman of Signate Document Management wrote a rebuttal of  my AIIM article defending folders. He admits a bias as he works for a Document Management vendor built around search. I thought of writing a short response saying that he missed the point of my article and that he had nothing to rebut, but where is the fun in that?

My article was itself a rebuttal against an AIIM article saying we should get rid of folders by Chris Riley. I never meant to imply that we should get rid of search, only that we shouldn’t get rid of folders. I like search, and metadata for that matter. I complain vocally when search doesn’t work well.

With that in mind, here are his points. Each heading is a direct quote of a heading from his post.

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Knowledge Management is Marching Along


For anyone that ever thought that Knowledge Management is dead, go forth into the blogsphere and watch it emerge anew. Like a Phoenix, it is rising from the ashes and beginning debates over again. It is nice to go back in time at reflect at how things were. It is even nicer to see the concepts that I’ve always thought important being revived as KM again.

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Build that Taxonomy…Why? Because I Said So


So there were a couple of good posts the other day by Johnny and the BMOC. The best thing is that they were about the same thing, yet not. Johnny wrote about how it was important to create a taxonomy, however superficial, and not put everything into one folder. BMOC looked at the same situation and talked about how it is important as consultants to guide clients away from the dark path onto the bright, safe path.

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Taxonomies, Good, Bad, or Ugly?


Sumanth Molakala posted a great look at determining the amount of effort that should go into creating a taxonomy for a new Enterprise Content Management solution. This brings up a debate that I have had/observed among ECM professionals for years. Do we make Search the primary access method, or the second? I find that every professional has a leaning, and I have yet to find a solid predictor for any practitioners’ preference.

I prefer a good hierarchy, while Sumanth appears to favor searching. I find that the creation of a hierarchy helps me organize my thoughts and determine what is important about any given piece of content. Also, while Google may be trying to take the world over via the Internet, most users are more intimate with their old-fashioned network file structures. The ability to browse to a piece of content adds to user acceptance of their first Document Management application. Over time, many users transition into Search-first users. Until that happens and ECM becomes transparent, I believe that a good taxonomy is important.

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