Social Media, a Knowledge Management Tool


I was reading an article on the Harvard Business Review Blog Network on Social Media versus Knowledge Management. Written by Anthony J. Bradley and Mark P. McDonald of Gartner, I was interested because I’ve discussed the topic of Social Media and Knowledge Management a few times in the past and I was pleased that the topic was still getting attention.

Then I read it.

To be fair, it started badly and got better. Here are their two “definitions”.

“Knowledge management” is what company management tells me I need to know, based on what they think is important.

“Social media” is how my peers show me what they think is important, based on their experience and in a way that I can judge for myself.

The basic precept presented in the article was that Knowledge Management is about collecting, classifying, and distributing knowledge while Social Media is chaotic and a source of concern for organizations afraid of losing that control.

Continue reading