Heading to the Information Governance Exchange


Recently I’ve begun filling my Fall conference calendar. I always enjoy attending conferences because it is a great way to test my ideas and to hear new ones. The best conferences leave me with fresh perspectives and concepts that I want to try out immediately.

I always enjoy returning to some conferences, like AIIM and Monktoberfest, because I know that I will get value from my fellow attendees. New conferences are different experience. They provide an opportunity to meet and interact with a new community. The first week of September, I am trying one such conference located here in Washington, DC, the Information Governance Exchange.

Why This Event?

Normally when I attend a new event I am either speaking or my employer is sponsoring the event. I am not speaking and being currently self-employed, I am not sponsoring conferences at this point. My marketing budget has not quite grown that large.

So why am I going to this conference?

Frankly, I am going to the event because of the speakers. The analysts are a nice draw, but I’ve seen them before (sorry Cheryl). What I like is that there are a lot of senior level people speaking about the strategies and approaches that their organizations are taking to Information Governance. These aren’t just project managers, but executive owners of these systems.

In a world where funding for Information Governance is harder to gain than we would like, talking to these people promises to grant some insight.

Focus on the Proactive

IGI's Information Governance DefinitionThe other thing I like about this event is the desire to start talking about the increased productivity and data-driven decision making that a successful Information Governance approach can provide. The video above talks about it and the Information Governance Initiative (IGI) has made a point of it when crafting their Information Governance definition.

I think this is going to be an interesting start to the fall conference season. I am looking forward to working on improving the understanding of value that Information Governance provides organizations. If you want to have interesting dialogs about how to actually get things done in Information Governance, I want you to come to the Information Governance Exchange. I’ll be there listening and talking the whole time. It happens to be in Washington, DC so I will be around to hang out and talk, especially if you decide to arrive early.

Can’t make this event? Be sure to check out my Event page to see where else I will be this fall. I will keep it up-to-date as events are added to my schedule.

You Will Never Have One Place for All Your Content


Dr Who in the rainYou read the title correctly. No matter how hard the industry works between now and the time you die, or are simply drooling in a wheelchair, you will never have one place for all of your content. I’m not simply talking the difference between work and personal pieces of information. Whether you are at work or home; on your computer, tablet, or phone; or any combination of those, you will always have content you need to access in multiple systems.

A little depressing isn’t it?

That doesn’t make it less true. If it makes you feel any better, it will not be entirely your fault. The problem is that you and your company do not own all of the content that you use. There is content out there that originates, and lives, in other places.

And there is nothing you can do about it.

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Doom and Gloom for Dropbox and Box?


If you have been anywhere near twitter the past week, you’ve seen the article from ZDNet asking Can Dropbox and Box survive as independent services? The author, Ed Bott, then goes into the pricing competition for storage and how both services are falling way behind the curve to Google, Apple, and Microsoft.

Ed misses the point. This isn’t about storage. Not anymore. It is also about convenience. How well can you synch across all your devices with products from the big three? How well do those products work with other applications on your mobile devices?

Even more importantly, how well do those applications serve the enterprise?

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Information Governance and Records Management Need to get Radical Together


A couple weeks ago I ranted that we were beginning to make many of the same mistakes with Information Governance that we had made with Enterprise Content Management (ECM), and to some extent Records Management. The post stimulated posts from James Lappin and George Parapadakis.

I respect both of them and it is entertaining to see them taking completely opposite approaches to the problem. It would be entertaining, for me at least, to see them debate the issue. I suspect it would get quite…energetic.

Of course, being on extremes, they both missed the mark.

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Information Governance Repeating the Same Mistakes


One thing I’ve been doing a lot of recently is observing the rise of Information Governance. It is eating all the bandwidth that Enterprise Content Management (ECM), Information Management, and Records Management have historically consumed. All the same players are involved; each trying to make a name for themselves.

As I participated in today’s #InfoChat, I quickly realized that the exact same chat could have taken place 10 years ago. Just substitute #ECM for #InfoGov and it would fit. There were no “new” ideas presented, just slight twists on the same concepts that have been pushed for the last 20 years.

We get it. Success requires “People, Process, and Technology.” How about telling us how those factors should behave and work together? What new technology might help smooth processes to make people’s live easier?

TELL ME SOMETHING NEW!

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Information Governance is a Journey


Scene from Stand videoI’ve been talking a lot about Information Governance of late. The reason I’ve been doing it is because if it simply becomes a term used in place of Records Management we will have wasted an opportunity. Information Governance is different. It needs to be different.

Records Management failed. We need a new approach. Information Governance has the potential to be that new approach, if we tackle it correctly. If we get lazy, we will be fighting the same battles for another decade.

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Moving Past Systems of Record and Engagement


Tom Baker & Matt SmithWhen the terms of Systems of Record and Systems of Engagement were introduced, they were a great way to introduce the concept of expanding social from the water cooler to the digital world. Then a  funny thing happened on the way to success. It didn’t work.

For every success story on the move towards social business, there are more examples where collaborative software didn’t take off. When you sit down and ask why, it becomes apparent that the issue isn’t always that people don’t want to collaborate. They just don’t want to do it in a forced manner.

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Content Management Step 5, Dispose of that Information


Mount Trashmore, VA BeachWelcome to weird, mystical world where we are now permitted to get rid of expired information. I phrase it like that because we live in a world where we are permitted to dispose of information, but never automatically.

How many hours are lost reviewing information in order to determine if it is okay to remove? How much information is kept because we are unsure? Why do we even need to get rid of information?

That last question is easy to answer and not in the way you expect.

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Content Management Step 4, Protect that Information


Protecting our information is, in many ways, the trickiest concept in making Information Governance profitable. To many people, it is the same as controlling information. After all, how can you protect information if you don’t control it first?

I have a better question. How can you protect information if you don’t capture and organize it? How can you even control something that you aren’t protecting?

The real problem is that too many organizations blend control and protect into one concept or set of rules. They are distinct and need to be treated as such.

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Content Management Step 3, Control that Information


Auburn's Eagle FlyigAt this point, I’ve covered the first two Content Management steps towards achieving the proper Information Governance, knowing. The remaining steps are ones that the industry executes fairly well today, at least from a technical perspective. It just feels like a failure because we historically fail to Capture and Organize content properly.

The third step is Control. Control is something that most organizations have mastered, perhaps a little too well. If a piece of content gets into the system, locking it down is easy. The challenge here is not the technology, but the basic approach to controlling content.

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