The Cost of Risk


Sunken ShipI’ve written before on the zero-sum game that we play when we are evaluating most Content Management projects. We can choose the solution that will readily meet 80% of your requirements but has only a 20% of achieving all its goals. Our other choice is the solution that will only meet 30% of our goals but has a 90% chance of meeting the expected goals.

There is already reason to lean to the latter solution. The odds are good that at the end of the day you will have a working, though less capable, solution. When the alternative is nothing, that is pretty good.

Let’s see why it is even better than that.

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Why Choosing Content Management is Becoming More Critical


Waiting for GodotI have recently been talking in my presentations about organizations opting to do nothing about their Content problem. When looking at the prospect of rolling out a new Content Management System (CMS), it is a valid option. There is only one issue with that choice.

Each year, choosing to do nothing becomes a worse option.

Let’s take a moment to discuss why doing nothing is riskier now than it was in the past.

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Predicting 2014


I know I am a tad late on my prediction post for 2014, but I have had a hard time coming to terms with what will happen this year. At this point, it is easy to predict where things are going overall, but specific events over the next 12 months? Much more challenging.

I learned this by evaluating my 2013 predictions. The ones that didn’t come to fruition are still trending in the right direction. Those predictions just failed to hit that magic event before the end of 2013.

Well, I am going to try again this year. I am going to lean more towards trends and less on specific events. I could predict Open Text is going to make a large acquisition and that SharePoint will be declared dead by {insert large number here} prognosticators this year, but those things happen EVERY year which makes it feel like cheating.

What can we expect in 2013?

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Have you Hired Snowden?


I have had a LOT of discussions with people over the past year about Edward Snowden, the NSA, and the impact on cloud adoption. My general response is that it would likely slow US adoption of the cloud by a few months and outside the US by a couple of years.

Well, it has be six months since this all started and I was starting to wonder about how this was panning out. Then Computerworld kindly published a piece stating that Chief Information Officers (CIOs) were sticking with the cloud despite the NSA.

While 20 CIOs are in no way a fair sample size, even if they are geographically dispersed, they did raise several excellent points.

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What Constitutes a Cloud Product?


Yesterday, there was a pretty heated twitter debate between Ron Miller, Irina Guseva, Tony Byrne, and myself over what constitutes a Cloud Product. This was triggered by an article that Irina had published on the Real Story Group blog about what people should take away from the Adobe security breach (besides passwords).

I am not a big fan of how Irina portrayed cloud security as cloud systems are often more secure than many internal systems. Ron had more fundamental issues with the article.

Adobe calls this product Creative Cloud when it’s not a cloud product.

and

This had nothing to do with them being cloud. Adobe ID goes back years.

I tend to ignore most contradictions in a Twitter debate given the limits of the medium. I do want to counter both of Ron’s statements.

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Box Is Doing More Than Checking Boxes


I want to start off by apologizing to Ron Miller. Ron is a smart guy and I count him among my friends. Ron also wrote something the other day where he was wrong.

Not a little wrong, a LOT wrong.

Ron wrote an article titled Box has always been about looking forward, not back. It is a good article and it covers Box’s three biggest announcements from BoxWorks quite well, but he misses the point. He missed what Box is really doing.

They aren’t just checking Boxes or throwing people a bone. They are preparing to take over everything.

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When is 30% Better Than 80%?


There is a basic misconception that is plaguing the Content Management industry. This misconception is that 80% is better than 30%. Without context, it doesn’t seem like much of a misconception, but trust me, it is a problem.

The missing context? What percentage of features that organizations are looking for does a solution have out-of-the-box?

The answer is never 100% unless you are the ONE organization that matches the generic solution template. Still, you can usually find a solution that gets pretty close if you tweak a few internal business rules that are more of a business tradition than an actual need.

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Box Defends Against Office 365


In case you missed it, Box introduced some new pricing last week. While the details are not relevant right now, the key detail was that if you have only 10 people, your price per user is now $5. This is great if you are a small shop because you don’t need as many features and you do need secure sharing.

So why bring Office 365 into this? Because this new price range is same as the Office 365 Small Business tier. Sure you can get more with Office 365, but Box still has that “easy to use” feature going for it.

Still, why Office 365? Because Office 365 is great for small shops. It bundles email with SharePoint and Lync. For a organizations with minimal to no infrastructure, it is a very quick setup and before you know it, you have your basic productivity tools.

I suspect that Box is looking at Microsoft as the big Gorilla in the corner. If they aren’t then they should be doing that. Microsoft has a decent cloud solution and a ton of money. It should be possible to fix SkyDrive, make an interface that works on Apple, and market to the same people that Box targets.

Box used to market against SharePoint to get attention. Now they need to work against them to make sure they stay safe.

Does Records Management Give Content Management a Bad Name?


I’ve been ranting on and off for a while that Information Management has failed because we haven’t met the needs of the user. This is leaving the market open for the Cloud vendors to try and disrupt the Content Management market.

What I haven’t delved into is that the primary reason we have been failing is also the key to the potential success of the Cloud vendors…Records Management.

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Addressing Denials by an ECM Disruptee


Lane Severson posted a rebuttal to my statement that Information Management has Failed. My first thought is that he doesn’t see it. That was also my second thought. Then I remembered a truth about disruptions that I shared on Twitter the other day,

The very nature of Disruptions is that those being disrupted live in denial until it is too late.

Lane is caught in the disruption. He works for Doculabs who makes money by being good at helping customers select and implement traditional Content Management systems. A shift to the cloud means a change to the expertise they deliver.

Still, Lane is pretty smart and his points deserved to be addressed.

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