Information Governance Repeating the Same Mistakes


One thing I’ve been doing a lot of recently is observing the rise of Information Governance. It is eating all the bandwidth that Enterprise Content Management (ECM), Information Management, and Records Management have historically consumed. All the same players are involved; each trying to make a name for themselves.

As I participated in today’s #InfoChat, I quickly realized that the exact same chat could have taken place 10 years ago. Just substitute #ECM for #InfoGov and it would fit. There were no “new” ideas presented, just slight twists on the same concepts that have been pushed for the last 20 years.

We get it. Success requires “People, Process, and Technology.” How about telling us how those factors should behave and work together? What new technology might help smooth processes to make people’s live easier?

TELL ME SOMETHING NEW!

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Professional Associations Need to Go Local


Triceratop SkeletonThere are a lot of different professional associations out there seeking to provide value to their members. Some do so by helping to lobby for regulations and laws that will benefit their membership. Others provide certifications or have peer-reviewed academic journals that serve as gateways to the industry.

Then there are professional associations like AIIM, ARMA, and ASAE whose primary purpose is helping industry professionals be effective through education. This education takes place in the form of training, publications, seminars, and webinars. There may be a certification but it is rarely required for advancement in the industry.

The problem is that there is fresh competition from for-profit communities and ad-hoc local groups who use Meetup to find members and organize. Information on how to succeed in any industry is readily available on the Internet. Traditional associations are no longer the sole-source for networking and information.

How can associations compete when people no longer need a middle-man? They have to go local and make things personal.

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2001: An Enterprise Odyssey


The Discovery from 2001When I was at the AIIM Conference this year, Thornton May, gave a frenetic keynote address. While I am never quite sure what the key point Thornton is trying to make during his talks, he always makes everyone in the audience think, which is a very good thing.

During his keynote this year, Thornton used the following exercise to get the audience thinking about the future.

Choose movie, show, or work of literature which comes closest to capturing the essence of the external environment facing your enterprise today.

There were a lot of answers, some good, some mired in the past, but it was a very thought provoking discussion. My choice, if you haven’t figured it out by now, was 2001: A Space Odyssey.

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An AIIM Keynote at a Kodak Alaris Conference


Today I ended up at the Kodak Alaris Global Directions 2013 Conference here in Washington, DC. It is good to see that Kodak’s implosion didn’t kill their imaging business. In addition to talking to people how Alfresco can add value to their Kodak deployment, I got to listen to John Mancini give the day two keynote, Intelligent Information Management – Transforming the Customer Experience.

I must say, it was a new experience watching John talk after having been his Chief Information Officer (CIO). Thankfully he has evolved his talk. When I first started at AIIM, his theme was that CIO’s didn’t “get it”. Now it focuses on the pressure that CIOs are under.

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A Farewell to AIIM


Today is my last day at AIIM. After today I shall cease being their Chief Information Officer (CIO) and return to the ranks of the Professional Member. As I leave, I want to make sure that I share a few important things.

An Education

Boy, did I learn things. I learned a lot about:

  • The Association Business. It is a business and it has many unique aspects compared to other businesses with whom I have ever worked. Many of the unique aspects will help me look at problems in other organizations with a fresh viewpoint.
  • Association Management Systems (AMS). While hand-in-hand with the former, I learned that implementing an AMS as a system isn’t that different from any other business system. Translation: It takes planning, communication, and work. I also learned why they are important pieces of software and not simply a domain-specific CRM system.
  • Marketing. I thought I knew a reasonable amount about Marketing when I started at AIIM. I spent every day after that learning how much I didn’t know as I learned more and more.

That isn’t counting all the new technology tidbits and personal interaction skills I picked-up along the way. It was an intense time.

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Ready to Prove Yourself at AIIM 2014?


AIIM13 KeynoteThe call for speakers is out for AIIM 2014. As an employee, I can only speak as either a backup or as a keynote, though John Mancini seems to have that job locked-up.

You, on the other hand, can speak. In fact, you should speak. Your experiences and war stories are the kind of things that make the AIIM Conference useful for everyone.

Why should you speak?

  1. It is a chance to share your pain. Think of it as group therapy.
  2. Presentations are only 20 minutes long. Anyone can find enough useful information to fill that time.
  3. You can validate your ideas and experience among some of the leading minds in the Information Management profession.
  4. It is a chance to tell your favorite “war story”. (Those are the best presentations)
  5. Your boss is unlikely to say you can’t go if you are a speaker.
  6. You can tell people I am wrong without me being able to interrupt you.
  7. Looking smart in front of potential future colleagues is always a good thing.
  8. Why do lists always have to have 10 items? This is hard.
  9. Gaining the respect and admiration of your industry peers goes a long way.
  10. Who doesn’t want to spend a week in Orlando?

So start thinking about all the nuggets of wisdom you want to share and submit your idea today.

The AIIM Website Tribulations


If you’ve been to the AIIM Website recently, you may have seen this message:

Thank you for your patience as we undergo a major system migration to improve the services we bring you. We ARE available to assist you if you encounter any problems.

While a majority of the issues have  been resolved, the message is still there until I am 100% sure that every open ticket is unrelated to the migration.

What migration do you ask?

The one I hinted earlier this year when I talked about AIIM’s Website Performance. The migration is part of our long-term plan to improve the services we provide to our members.

The future is here but the ride has been bumpier than expected.

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