CMS Tech Making IT’s Life Harder

I have some real, thoughtful, posts that I want to get out there. Okay, maybe only one. However, I don’t want to post them at the end of the week, so I am grabbing one of my rough draft articles to throw out for public ridicule and dissection.

This particular article is pretty raw, though I’ve smoothed a few rough edges. I’m posting it because one of the comments on my Preaching to the Content Management Choir post was from Steve Weisman who said,

I’ve said it for years and will say it again: the ECM industry’s greatest obstacle — never mind that it isn’t an “industry” at all — is psychology, not technology. Change management, organizational (mis)behavior, corporate culture etc. are all more in the way than the systems themselves, which all do work, more or less, pretty well. But only if you plan for and use them right — and therein lies the rub!

I think a lot of the reason that those are overlooked is because we lose time doing things that should be simple at this point. When schedules slip, the tasks aimed to deal with the psychological obstacles is cut.

So without further ado, the tech problem with a few inserted rants…

There has been a lot of talk of late in the great ether called the Content Management community about all of the different terms and systems. The focus has been both semantic and feature related. This debate is largely academic as a major challenge that a lot of companies are facing is the simplification of the operations and maintenance of a system.

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Tip: A Documentum Folder’s Existential Crisis

Sometimes you run across something and you figure, that won’t ever happen again.  Then it does, repeatedly.  You are then reminded of the fact that any random event is possible when presented with enough opportunities to occur.

Well, I’ve been living that world for a while and I think I got to the root of the problem, a bug in Documentum.  Not just any bug (or design constraint), but one that requires high-throughput and a little luck to reproduce.  The existence of a bug really isn’t the issue, all large systems have them.  It is the journey to discovery that is the “fun” part.

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Challenges to Collaboration Deployment

And you thought I wasn’t going to blog anymore…WRONG! Just getting practical. I’m also going to be dumping my half-crazed ramblings that I started writing but never got into a coherent state. This is the first of those. Enjoy…

There is a lot of uncertainty in the Information Management space these days. Is Case Management the future of Enterprise Content Management? How much will SharePoint 2010 impact the market? Where is all of this Enterprise 2.0 and Cloud hype going to take us? The one factor that has not changed is the need for people to collaborate online to get work done. The real question is, why is it sometimes so hard to deploy a collaborative solution?

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Preaching to the Content Management Choir

image Been doing some thinking and I’ve decided that my blog is worthless. I have been talking about things that I’ve covered before and things that practitioners in the industry pretty much take as a given. I occasionally manage to string things together in a new way, but very little is truly new at this point.

The reason why is fairly simple. As an industry, we are facing the same technical challenges that we faced when I started this blog. There are still no vendors that can readily solve those challenges today. There is a lot of promise out there, but promise isn’t something that I can take and implement for clients.

So what is the point of talking about all of this?

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Splintering of the Content Management Market

Life was so easy 10 years ago in this market. Web Content Management was simply publishing unless you were one of those companies doing business online. Enterprise Content Management wasn’t a reality, but we thought it was just waiting for the blending of the core technical capabilities. When it came to selecting a technology, it was a simple matter of matching capabilities with requirements.

Today, Web Content Management is much more complicated. ECM is more “challenging” than we thought it would be to execute. When it comes to selecting solutions, the traditional vendors usually can check every box but it is slightly more complicated. Do you want open source? Do you want to be in the cloud? These questions are frequently asked by users. Those questions have re-segregated the Content Management market.

None of this is really new, but let’s look at the impact to the consulting world.

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Take a Break from ECM

I have been trying to shift the topic away from “Enterprise” Content Management for a while now. I’ve said that it isn’t something you can buy because it is a strategy. I’ve said that you don’t need a single Content Management System (CMS) platform to implement your strategy. I even gave a presentation at AIIM where I said that the tech gets in the way.

I just read a great post by Lane Severson on the term ECM and the ongoing debates. In some ways he wants to get rid of the term and completely remove it from the dialog. He essentially calls ECM a vestigial term that no longer serves a purpose but is still around.

Well, I’m done. I’m not debating the term any more. It is what it is. What people are missing isn’t that the term is invalid. The problem is that there is a gap between our ability to execute and the “ideal” of ECM.

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Whitney is Leaving EMC…Why Not to Panic

So, if you missed it, Whitney Tidmarsh announced at the info360 AIIM Conference that she was leaving EMC. In fact, her last day was March 31. She quickly handed keynote duties over to Jeetu Patel who is taking her role and assuming the mantle of Chief Strategy Officer.

The first instinct is to panic at yet another person leaving EMC. My second instinct was to put myself into Whitney’s shoes for a minute. When I took that minute, this is what happened…

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