Comments on: Why Case Management Needs Content Management

By: What ECM Vendors Can Do for Case Management Solutions « Word of Pie

What ECM Vendors Can Do for Case Management Solutions « Word of Pie — Tue, 13 Jul 2010 20:58:03 +0000

[...] 13 July 2010 tags: Case Management, CMIS, CMS, ECM by Pie I just wrote on why we need Content Management for effective Case Management. It really is more of a background into defining the challenges. Now I am going to [...]

By: Al Brown

Al Brown — Tue, 13 Jul 2010 16:33:17 +0000

Good Article. Case Management is important and probably the next area of innovation for ECM/BPM vendors. Case Management in my opinion consists equally of Content and Process (Structured or Ad-Hoc) and it is important for Content vendors to participate. It’s not just BPM + Rules. The filing cabinet of closed cases are as important as operating efficiencies for open/active cases.

There is a new RFP at the Object Model Group (OMG) that is looking into specifying a Case Management modelling format.

By: John

John — Tue, 13 Jul 2010 15:59:27 +0000

This sounds like the push for solution verticals to make “content management” applicable to difference businesses. From a theoretical level, it is all the same — CAD drawings, legal documents, medical records, etc. There are nuances that make each of those verticals want to feel special from a vendor, or so it seems. In the end, it is very much “how can content management work for you?”.

By: Pie

Pie — Tue, 13 Jul 2010 15:27:02 +0000

Content Management doesn’t need Case Management, however, because the inverse it true, there is a lot of money to be made by Content Management vendors by offering Case Management.

A lot of my projects in the past have not been Case Management, and I am sure that will continue. Vendors that develop Case Management solutions at the expense of their core Content Management capabilities will do well in the short-term, but find their long-term prospects not so bright in the ECM world.

By: John

John — Tue, 13 Jul 2010 14:24:22 +0000

I’ve been thinking about this from the other way around: why does content management need case management? Namely, why does it need it in order to be explained or to be relevant? It is as though a big deal is being made out of one use of the concept … and I’m still not sure why.

By: Pie

Pie — Tue, 13 Jul 2010 03:03:22 +0000

Scratch “becoming”. It has been important. Some industries are just getting to the point where they are ready to address those particular problems. Others made the transition in the 90s. Every industry has a particular issue that triggers the need for Content Management. For the pharmas, it was all about drug submissions pushing them into the field, which only fits the Case Management paradigm in sub-components. For others, it was Sarbanes-Oxley which made RM a key feature and the need to keep corporate documents, also not Case Management. For the insurance industry, it was all about cases.

For the medical profession, the Case paradigm works and is how a lot of providers will be, and have been, justifying the purchases. They are really starting the transition to EHRs. One thing that we, the Content Management industry, will need to do is to educate the Healthcare community about what standards and lessons learned already exist to help them in their transition.

By: Archive retrieval: The heart of digital data and content management « Perfect Search Blog

Tue, 13 Jul 2010 02:18:45 +0000

[...] writer at Words of Pie was pondering just such content management in a recent post about why case management needs content [...]

By: Kimberlee Morrison

Kimberlee Morrison — Tue, 13 Jul 2010 01:51:21 +0000

Very interesting. I think for many businesses, case management is content management, in much the same way you outline it here. The big difference is the medium for the content management systems. Going digital is becoming more important, and by consequence, so is enterprise level content management with fast retrieval capabilities.