Comments on: Social Media and Knowledge Management

By: Jed

Jed — Tue, 11 Mar 2008 20:56:57 +0000

eh eh eh eh OK, I’ll give you that one, consistent with Daves opinion too, so we are just really getting KM 1.0 (but as I dont really believe in ‘knowledge’ management how about InfoMngt 4..2.1 ? )

By: Pie

Pie — Mon, 10 Mar 2008 22:27:19 +0000

I agree the knowledge exists in the head. However, we need better was to get it from one head into another.

Jed, no such thing as KM 2.0. As far as I’m concerned, we are either on KM 1.0 as it has never delivered or on something more like 4.0. I’m leaning towards 1.0.

By: Jed

Jed — Mon, 10 Mar 2008 19:52:51 +0000

Hi Pie

I agree with Ed above, and with my favourite KM ‘guru’ Dave Snowden (google for ‘Cognitive Edge’) – ‘knowledge’ is what humans use to transform data into information, thus Dave’s contention is that good ‘information management’ systems are in fact as good as we are going to get, because ‘knowledge’ is all tacit – its in our heads (just don’t even think about getting Dave started on Nonaka’s SECI model……..).

So, web 2.0 / enteprise 2.0 tools aid in the creation of a good information management environment, making KM 2.0 a reality – as long as we dont expect too much from it ! Personally I think social bookmarking and social tagging can also help to make up some of the search deficits.

By: Ed Taaffe

Ed Taaffe — Sat, 08 Mar 2008 16:12:31 +0000

I knew I’d read this article one day.
I agree that these tools have the capacity to bring KM a lot closer. I also agree with the other comment. Knowledge can only exist in someone’s head and and KM systems can only support that process.
The weak point is the same as in all systems, people have to want to use it and want to use it well. In the case of KM though the challenge is just a whole lot bigger.

By: ldallas

ldallas — Thu, 06 Mar 2008 04:00:39 +0000

I’ve decided that Knowledge Management is the unicorn of content management. Everybody says they know what one looks like. It’s kinda like some familiar other animals. Its rumored to have mystical powers. The fact remains, nobody has actually ever seen one in the wild.

My latest theory is that its such a difficult topic because ultimately you can’t manage knowledge in a system. Knowledge is a combination of information, context AND the understanding of its application by a living breathing person. Without the person, its just content.